The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 26, 2015
Filed:
Jun. 25, 2012
Muhammed Fatih Bulut, Kenmore, NY (US);
James E. Christensen, Cortlandt Manor, NY (US);
David S. Marshak, Wrentham, MA (US);
Andrew L. Schirmer, Andover, MA (US);
Amy D. Travis, Arlington, MA (US);
Muhammed Fatih Bulut, Kenmore, NY (US);
James E. Christensen, Cortlandt Manor, NY (US);
David S. Marshak, Wrentham, MA (US);
Andrew L. Schirmer, Andover, MA (US);
Amy D. Travis, Arlington, MA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer receives a first attempt at communication made via a first communication channel and stores a first attempt record corresponding to the first attempt at communication in an attempts file. The computer receives a second attempt at communication made through a second communication channel that is different from the first communication channel and stores a second attempt record corresponding to the second attempt at communication in the attempts file. The computer queues at least a portion of the first attempt record and at least a portion of the second attempt record. The computer determines that the first attempt at communication and the second attempt at communication were created by a common sender, determines a third communication channel for replying to the common sender, and transmits a third attempt at communication to the common sender via the third communication channel.