The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9036173 B1

PDF
Full Text
Expired
Date of Patent:
May. 19, 2015

Filed:

Apr. 27, 2011
Applicants:

David Andrew Thomas, Bucks, GB;

Martin Richard Walsh, Herts, GB;

Inventors:

David Andrew Thomas, Bucks, GB;

Martin Richard Walsh, Herts, GB;

Assignee:

Xerox Corporation, Norwalk, CT (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06K 15/00 (2006.01); G06F 3/00 (2006.01); G06F 3/12 (2006.01); G03G 15/00 (2006.01); H04N 1/00 (2006.01); H04N 1/46 (2006.01); H04N 1/32 (2006.01); G06F 9/44 (2006.01);
U.S. Cl.
CPC ...
H04N 1/00015 (2013.01); H04N 1/00018 (2013.01); H04N 1/00029 (2013.01); H04N 1/00053 (2013.01); H04N 1/00058 (2013.01); H04N 1/00079 (2013.01); H04N 1/00307 (2013.01); H04N 1/3263 (2013.01); H04N 1/32635 (2013.01); H04N 1/32662 (2013.01); H04N 1/32667 (2013.01); H04N 2201/0055 (2013.01); H04N 2201/0096 (2013.01); H04N 2201/0094 (2013.01); H04N 2201/0082 (2013.01); G06F 9/4446 (2013.01);
Abstract

The present specification discloses systems and methods for enabling users to troubleshoot multifunction devices using handheld devices, such as mobile phones. In one embodiment, software executing on the handheld device receives data indicative of an error state in a multifunction device, causes the handheld device to obtain and display an image representative of an area of the multifunction device which would need to be serviced to address the error state, determines instructions for addressing the error state, and causes the handheld device to display the instructions in relation to the image representative of an area of the multifunction device.


Find Patent Forward Citations

Thomas, David. (2015). Methods and systems to troubleshoot malfunctions in multifunction devices using a wireless handheld device (U.S. Patent No. 9036173). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/9036173

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