The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 12, 2015
Filed:
Sep. 08, 2014
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Steven G. Smith, Roswell, GA (US);
Ralph J. Mills (Deceased), Merritt Island, FL (US);
Roland T. Morton, Jr., Lake Charles, LA (US);
Mitchell E. Davis, Palmetto, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Method and apparatus for a user to access a systems interface to back-end legacy systems using voice inputs. Generally, a user such as a technician accesses a systems interface to legacy systems via a front-end voice server. The user dials-in to the voice server using a portable access device. Preferably, the portable access device is a cellular phone. Preferably, the voice recognition server performs voice authentication, speech recognition, and speech synthesis. The voice server authenticates the user based on a voice exemplar provided by the user. Using speech synthesis, the voice server provides a menu of operations from which the user can select. By speaking into the access device, the user selects an operation and provides any additional data needed for the operation. Using speech recognition, the voice server prepares a user request based on the spoken user input. The user request is forwarded to the systems interface to the legacy systems. Preferably, the systems interface includes a protocol server for providing a protocol interface and a transaction server for receiving user requests and generating legacy transactions based on the user requests. The systems interface retrieves information from the legacy systems based on the user request and forwards this information to the voice server. The voice server formats the information and outputs the information to the access device. Preferably, the outputted information may be synthesized speech and/or text presented on a display of the access device.