The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2015
Filed:
Sep. 18, 2009
Gaurav Deshmukh, Maharashtra, IN;
Gaurav Deshmukh, Maharashtra, IN;
Edgeverve Systems Limited, , IN;
Abstract
The present invention provides a system and a method for managing a customer contact center. The system includes a one click sign-in module, a client-host, and a control module. The one click sign-in module enables one-click authentication of an agent for logging in to a plurality of applications during a data transaction. The client-host displays the plurality of applications to the agent on a single screen to enable access to critical information related to the data transaction from the plurality of applications. Further, the control module records the critical information of the data transaction for data analysis to manage one or more processes related to the data transaction.