The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2015
Filed:
Mar. 11, 2010
Manohar R. Kesireddy, Plano, TX (US);
Anil Guntupalli, Waltham, MA (US);
Virendra P. Shah, Irving, TX (US);
Huajun Shi, Irving, TX (US);
Sudarshan Chavva, Carrollton, TX (US);
Manohar R. Kesireddy, Plano, TX (US);
Anil Guntupalli, Waltham, MA (US);
Virendra P. Shah, Irving, TX (US);
Huajun Shi, Irving, TX (US);
Sudarshan Chavva, Carrollton, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A server device is configured to store quick code information, where the quick code information includes a particular operation of a group of operations and a particular condition code of a group of condition codes; receive diagnostic information from a video client, of a group of video clients, where the diagnostic information includes a condition code that corresponds to a condition associated with the video client; determine that the condition code matches the particular condition code of particular, stored quick code information; determine, from the particular quick code information, the particular operation corresponding to the particular condition code; perform an automatic remote repair to remedy the condition, on the video client, based on the particular operation; and send, to the video client, a notification that the condition has been remedied based on the automatic remote repair when the automatic remote repair remedies the condition on the video client.