The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2015
Filed:
Jul. 22, 2013
Verizon, Arlington, VA (US);
James J. Ni, Westford, MA (US);
Elliot G. Eichen, Arlington, MA (US);
Rafael A. Gaviria, Medford, MA (US);
Rezwanul Azim, Arlington, MA (US);
Gowtham Javaregowda, Waltham, MA (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A device may be configured to receive information regarding a call center. The received information may include an interactive voice response ('IVR') menu configuration that includes contact information for contacts associated with the call center, and audible options to place a call to the contacts via the contact information for the contacts. The device may parse the IVR menu configuration to generate a graphical user interface ('GUI') menu configuration, which may comprise visual selectable options that correspond to the audible options. Selection of a particular one of the visual selectable options may cause a call to be placed to a particular contact that is associated with the particular visual selectable option. The device may further store or output the GUI menu configuration.