The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 07, 2015
Filed:
Jan. 30, 2014
Cellco Partnership D/b/a Verizon Wireless, Basking Ridge, NJ (US);
James E. Kearns, Lincoln Park, NJ (US);
Venkateswara R. Gaddam, Bridgewater, NJ (US);
Cellco Partnership, Basking Ridge, NJ (US);
Abstract
A customer communication system of a mobile communication network automatically generates a report concerning the location of a customer notification file within the customer communication system to allow for easier file review in response to an error message. In the examples, a file information database is accessed to obtain information regarding the expected file name or expected location of the customer notification file. Using the file information, a search is conducted for the location of the customer notification file. Error correction information is also collected regarding the customer notification file. The system then generates a report combining the information regarding the location of the customer notification file with the reference information regarding any error correction instructions. The report is published, thereby allowing any user responsible for the correction of an error message to access the file location information and the associated error correction instructions.