The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 07, 2015
Filed:
Apr. 11, 2012
Colin J. Roper, Mountain View, CA (US);
Colin J. Roper, Mountain View, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
In response to a user instruction, an electronic device contacts a representative associated with a software application (such as customer support or sales) using a telephone number of the representative. In addition, the electronic device provides an identifier via a telephone connection with the representative to specify the information about the user known to a provider of the software application to allow the representative to access the information. For example, the identifier may include a numerical value (such as an extension), and providing the identifier may involve appending the numerical value to the telephone number prior to the establishment of the telephone connection with the representative. Alternatively or additionally, the identifier may be provided after the telephone connection is established with the representative.