The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2015
Filed:
Mar. 30, 2012
Seth B. Horan, Wrentham, MA (US);
Mark Parenti, Milford, NH (US);
Michael A. Costa, Taunton, MA (US);
Seth B. Horan, Wrentham, MA (US);
Mark Parenti, Milford, NH (US);
Michael A. Costa, Taunton, MA (US);
EMC Corporation, Hopkinton, MA (US);
Abstract
A method of providing service-provider-specific link data to a client computer includes (a) at a storage management server (SMS), the SMS being configured to provide management services for a data storage system, sending an identification number of the SMS to a database application, (b) at the SMS, receiving, from the database application, a set of link descriptors, the set of link descriptors identifying a set of link addresses (LAs) to a particular remote storage support server (RMSS) of a plurality of RMSSs, the particular RMSS being associated with the identification number, (c) at the SMS, integrating system-specific status information into the LAs of the set of LAs, thereby generating the service-provider-specific link data, and (d) at the SMS, sending the service-provider-specific link data to the client computer to allow the client computer to display links to a user which allow the user to receive service-provider-specific support services from the service-provider.