The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2015
Filed:
Apr. 22, 2009
Daniel Douglas Grace, Waxhaw, NC (US);
Srinivas Darga, Charlotte, NC (US);
Eric Nathaniel Hunsaker, Huntersville, NC (US);
Bryce Robert Elliott, Huntersville, NC (US);
Rajaraman Viswanathan, Allen, TX (US);
Michael J. Schreder, Concord, NC (US);
Greg M. Lavelle, Jacksonville, FL (US);
Darryl Alan Sansbury, Charlotte, NC (US);
Christine Roche, Charlotte, NC (US);
Rama Rao Pandrapagada, Charlotte, NC (US);
Daniel Douglas Grace, Waxhaw, NC (US);
Srinivas Darga, Charlotte, NC (US);
Eric Nathaniel Hunsaker, Huntersville, NC (US);
Bryce Robert Elliott, Huntersville, NC (US);
Rajaraman Viswanathan, Allen, TX (US);
Michael J. Schreder, Concord, NC (US);
Greg M. Lavelle, Jacksonville, FL (US);
Darryl Alan Sansbury, Charlotte, NC (US);
Christine Roche, Charlotte, NC (US);
Rama Rao Pandrapagada, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including a performance dashboard monitoring system that is standardized and centralized across the channels and sub-channels in an organization. The performance dashboard monitoring system is used to track, measure, and resolve incidents that occur throughout the channels, sub-channels, systems, and applications of an organization. The system receives information related to two or more incidents, where each incident is associated with one or more of a business channel, sub-channel, or application. The system stores the information on a memory device. The system tracks the status of at least one incident between the occurrence and the resolution of the incident. The system displays on a user interface the information related to the incident on a channel, sub-channel, application, or individual incident level.