The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 24, 2015
Filed:
Feb. 18, 2014
Sprint Communications Company L.p., Overland Park, KS (US);
Abdolreza Asghari, Santa Clara, CA (US);
Mark J. Bonn, Granite Bay, CA (US);
Ehtesham Khan, Santa Clara, CA (US);
James D. Kirby, San Mateo, CA (US);
Dominick Mangiardi, Fremont, CA (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A customer care system. The system comprises a transformation engine, configured to use SIP/hypertext transfer protocol (HTTP) signaling transcoding to invite the operator to the customer care session, map a SIP INFO MSCML payload to an interactive HTML web form, and transmit, to the operator, the HTML web forms transformed from SIP INFO MSCML payloads sent by the application server. The transformation engine is further configured to transmit, to the application server, SIP INFO MSCML payloads transformed from the HTML web forms sent by the operator, and use instructions from the SIP INFO MSCML payloads to script the operator's communication with the caller.