The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 10, 2015
Filed:
Mar. 28, 2008
James Cabell Poole, Oviedo, FL (US);
James Cabell Poole, Oviedo, FL (US);
Symantec Operating Corporation, Mountain View, CA (US);
Abstract
A system, apparatus and method for reporting a failure in execution of a software transaction (e.g., scripts and executables to install software on a computer) to a network resource that can then store the error-related information and automatically provide a previously determined solution to the error or links to resources to which the customer can refer for help in resolving the problem is provided. Automatically searching a database of reported errors and their solutions for a variety of products and providing a found solution to a customer experiencing an error (e.g., an installation error) is further provided. In the event that a solution to a customer-experienced error is not found by the network resource, alternate sites for information such as a customer support website can also be provided.