The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 03, 2015
Filed:
Jan. 23, 2012
Afshin Moshrefi, Newburyport, MA (US);
Azim Nasir, Foxboro, MA (US);
Nader Gharachorloo, Ossining, NY (US);
Hong Xiao, Acton, MA (US);
Afshin Moshrefi, Newburyport, MA (US);
Azim Nasir, Foxboro, MA (US);
Nader Gharachorloo, Ossining, NY (US);
Hong Xiao, Acton, MA (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A device may receive a request for a service call and location information associated with a user device, and may determine an address of a customer, associated with the user device, based on the location information. The device may determine customer information based on the address, and may filter a list of call centers, for the service call, based on the customer information and the address. The device may generate trouble ticket information for the service call, and may provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers.