The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2015
Filed:
Feb. 29, 2012
Lee A. Carbonell, Flower Mound, TX (US);
Tsz Simon Cheng, Grand Prairie, TX (US);
Jeffrey L. Edgington, Keller, TX (US);
Pandian Mariadoss, Allen, TX (US);
Lee A. Carbonell, Flower Mound, TX (US);
Tsz Simon Cheng, Grand Prairie, TX (US);
Jeffrey L. Edgington, Keller, TX (US);
Pandian Mariadoss, Allen, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for improving the usability of product feedback data can begin with the receipt of product feedback search parameters by an intelligent product feedback analytics tool. The product feedback search parameters can represent a product or a group of products. Product feedback search results having a rating value and/or textual feedback content can be obtained for the product feedback search parameters. For each product in the search results, a composite rating value can be synthesized from the rating values contained in the search results. For each product in the search results, the product feedback search results can be analyzed for analytic parameters using natural language processing techniques. An analytic parameter can represent a commonality within a subset of the search results. The product feedback search results, composite rating values, and analytic parameters can be presented within a user interface, providing context for the composite rating value.