The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2015
Filed:
Mar. 29, 2011
Applicant:
Valery A. Petrushin, Arlington Heights, IL (US);
Inventor:
Valery A. Petrushin, Arlington Heights, IL (US);
Assignee:
Accenture Global Services Limited, Dublin, IE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 25/00 (2013.01); G10L 17/26 (2013.01);
U.S. Cl.
CPC ...
G10L 17/26 (2013.01);
Abstract
A computer system monitors a conversation between an agent and a customer. The system extracts a voice signal from the conversation and analyzes the voice signal to detect a voice characteristic of the customer. The system identifies an emotion corresponding to the voice characteristic and initiates an action based on the emotion. The action may include communicating the emotion to an emergency response team, or communicating feedback to a manager of the agent, as examples.