The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2015
Filed:
Nov. 06, 2012
Applicant:
At&t Mobility Ii Llc, Atlanta, GA (US);
Inventors:
Judson J. Flynn, Decatur, GA (US);
Thomas W. Bonner, Smyrna, GA (US);
Ted Charles Stine, Suwanee, GA (US);
Assignee:
AT&T Mobility II LLC, Atlanta, GA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04Q 7/20 (2006.01); H04W 24/04 (2009.01); H04W 24/08 (2009.01);
U.S. Cl.
CPC ...
H04W 24/04 (2013.01); H04W 24/08 (2013.01);
Abstract
Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.