The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2015
Filed:
Apr. 27, 2010
Applicants:
Joseph Watson, Alpharetta, GA (US);
Damian Smith, Espom, GB;
Robert John Barnes, Watford Herts, GB;
Inventors:
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/06 (2006.01); H04L 12/24 (2006.01); G06F 21/62 (2013.01); H04L 12/66 (2006.01); H04M 1/64 (2006.01); H04M 1/656 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04L 41/046 (2013.01); G06F 21/6209 (2013.01); G06F 21/6245 (2013.01); H04L 63/0428 (2013.01); G06F 2221/2101 (2013.01); G06F 2221/2149 (2013.01);
Abstract
Systems and methods for protecting information provided to an agent via a communication network are provided. In this regard, a representative method comprises, receiving information related to a transaction, wherein the information includes video. Additionally, the method includes initiating a recording of the video and identifying visual content in the video that is to be protected. The method further comprises preventing unauthorized access to the visual content during replay of the recording of the video.