The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2015
Filed:
Nov. 29, 2011
Barry A. Kritt, Raleigh, NC (US);
Thomas A. Mazzeo, Durham, NC (US);
Sarbajit K. Rakshit, Kolkata, IN;
Shawn K. Sremaniak, Raleigh, NC (US);
Barry A. Kritt, Raleigh, NC (US);
Thomas A. Mazzeo, Durham, NC (US);
Sarbajit K. Rakshit, Kolkata, IN;
Shawn K. Sremaniak, Raleigh, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments of the invention relate to effectively traversing the structure of an interactive voice response system. A menu associated with the system is organized and arranged in a hierarchy. Each received input is dynamically analyzed to enable a traversal of the hierarchy and to direct the input to an appropriate menu option associated with the system. The appropriate menu option is directly related to the input submission, and supports a direct communication with a telecommunication device that initiated communication with the system.