The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2015
Filed:
Apr. 12, 2013
International Business Machines Corporation, Armonk, NY (US);
Viktors Berstis, Austin, TX (US);
Candice B Gilzean, Austin, TX (US);
Sonia M Gaillard, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for receiving from a customer, customer subscription data at a menu tree service center prior to receiving a customer request from the customer, wherein the customer subscription data comprises at least one linked customer number linked to a spoken word or phrase. The method sends a service provider request for the linked customer number to the customer via the menu tree service center. The method receives a verbal response from the customer at the menu tree service center, wherein the verbal response comprises the spoken word or phrase. The method retrieves the linked customer number from the menu tree service center server based on the verbal response. The method sends the linked customer number to the service provider.