The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2015
Filed:
Nov. 19, 2008
Fuliang Weng, Mountain View, CA (US);
Baoshi Yan, Mountain View, CA (US);
Zhongnan Shen, Shanghai, CN;
Zhe Feng, Shanghai, CN;
Kui Xu, Shanghai, CN;
Katrina LI, San Jose, CA (US);
Fuliang Weng, Mountain View, CA (US);
Baoshi Yan, Mountain View, CA (US);
Zhongnan Shen, Shanghai, CN;
Zhe Feng, Shanghai, CN;
Kui Xu, Shanghai, CN;
Katrina Li, San Jose, CA (US);
Robert Bosch GmbH, Stuttgart, DE;
Abstract
Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.