The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2015
Filed:
Feb. 08, 2010
Vidya Peters, San Francisco, CA (US);
Aditya Singh, San Francisco, CA (US);
Vidya Peters, San Francisco, CA (US);
Aditya Singh, San Francisco, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A method to provide customer support including searching a social network server for a pre-determined customer support keyword in social network messages, to obtain information of a social network message sender where the pre-determined customer support keyword identifies a need of the sender for customer support, automatically sending a surrogate social network message to the sender including an offer to obtain customer support via a customer support link embedded in the surrogate social network message, and presenting customer support information to the sender in response to the sender activating the customer support link upon receiving the surrogate social network message and accepting the offer.