The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2015
Filed:
Mar. 06, 2012
Avinoam Zelenko, Ra'anana, IL;
Vitaly Gordon, Bnei Zion, IL;
Arnon-naftally Kehat, Zoran, IL;
Matan Barak, Ra'anana, IL;
Avinoam Zelenko, Ra'anana, IL;
Vitaly Gordon, Bnei Zion, IL;
Arnon-Naftally Kehat, Zoran, IL;
Matan Barak, Ra'anana, IL;
Liveperson, Inc., New York, NY (US);
Abstract
Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.