The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 20, 2015
Filed:
Aug. 31, 2010
Chen-yui Yang, Marlboro, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Zhi LI, San Ramon, CA (US);
David LU, Morganville, NJ (US);
Balaji Puli, San Ramon, CA (US);
Raghvendra Savoor, Walnut Creek, CA (US);
Anthony Srdar, Dawsonville, GA (US);
Chen-Yui Yang, Marlboro, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Zhi Li, San Ramon, CA (US);
David Lu, Morganville, NJ (US);
Balaji Puli, San Ramon, CA (US);
Raghvendra Savoor, Walnut Creek, CA (US);
Anthony Srdar, Dawsonville, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A computer-implemented method includes receiving, at a monitoring center of a media distribution network, from a set top box device associated with a customer account, first error data indicating occurrence of a first error at the set top box device at a first time. The set top box device is at least partially functional after occurrence of the first error. The computer-implemented method includes receiving, at the monitoring center, second error data indicating occurrence of a second error at the set top box device at a second time. The set top box device is at least partially functional after occurrence of the second error. The computer-implemented method includes determining an elapsed time between the first time and the second time. The computer-implemented method includes automatically generating a trouble ticket indicating failure of the set top box device when the elapsed time satisfies a first threshold.