The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 13, 2015
Filed:
Oct. 31, 2012
Noble Systems Corporation, Atlanta, GA (US);
James K. Noble, Jr., Marietta, GA (US);
Jason P. Ouimette, Atlanta, GA (US);
Noble Systems Coporation, Atlanta, GA (US);
Abstract
Various embodiments of the invention provide methods, systems, and computer program products for fulfilling a portion of staffing requirements using an interactive voice response system ('IVR'). In particular embodiments, staffing requirements for a business activity are forecasted and a portion of the staffing requirements are identified that require fulfillment using the IVR. This portion of the staffing requirements includes one or more staff member positions required to be performed for the business activity. Eligible staff members that may fulfill the staff member positions are identified and a first member of the eligible staff members is contacted. Upon contacting the first member, the member is requested to fulfill a staff member position by the IVR and if the member accepts fulfilling the staff member position, an acceptance is sent from the IVR and the first member is scheduled based on his acceptance to fulfill the staff member position.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile