The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 13, 2015
Filed:
May. 04, 2012
Ramesh Parmar, Scotch Plains, NJ (US);
Deepak Gonsalves, Avenel, NJ (US);
Deepa Jagannatha, Somerset, NJ (US);
Subramanyam Ayyalasomayajula, Kendall Park, NJ (US);
Ramesh Parmar, Scotch Plains, NJ (US);
Deepak Gonsalves, Avenel, NJ (US);
Deepa Jagannatha, Somerset, NJ (US);
Subramanyam Ayyalasomayajula, Kendall Park, NJ (US);
AetherPal Inc., South Plainfield, NJ (US);
Abstract
The instant invention is a process for a Self-Care system that allows mobile device subscribers to manage their own devices without making a trip or a phone call to the customer care center. Subscribers can view service issues and repair and update settings, check the status of their devices, and manage device security minimizing customer service calls. Dynamic workflow navigates the subscriber to easily find a solution to their problem which will substantially reduce frequent calls to customer care. Dynamic menus avoid the unnecessary information that the subscriber might enter about the device and leads the subscriber towards the path of solving the issue. The system is scalable to include diagnostics tools as part of self-care and customer care, where the subscribers can benefit from these tools to reset their device to a normal state.