The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 30, 2014
Filed:
Jul. 31, 2007
Applicants:
William L. Ball, Grosse Pointe Farms, MI (US);
Steven P. Schwinke, Plymouth, MI (US);
Inventors:
William L. Ball, Grosse Pointe Farms, MI (US);
Steven P. Schwinke, Plymouth, MI (US);
Assignee:
General Motors LLC, Detroit, MI (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 9/00 (2006.01); H04L 12/701 (2013.01); H04M 3/523 (2006.01); G07C 5/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5235 (2013.01); H04L 45/00 (2013.01); G07C 5/008 (2013.01);
Abstract
A system and method for communicating with a call center from a vehicle telematics unit that has had its cellular service deactivated. The method includes the step of receiving a request from the telematics unit to communicate with the call center via cellular telephony using a cleared telephone number. The call is then established and the type of request is determined at the call center and used to route the cellular call to an appropriate advisor or department in the call center based on the type of request being made.