The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 23, 2014
Filed:
Dec. 30, 2011
Terrence Poon, Fremont, CA (US);
Suparna Kumar, Sunnyvale, CA (US);
Sunil P. Sheshadri, Sunnyvale, CA (US);
Carl Keller, Danville, CA (US);
Amit Gupta, Livermore, CA (US);
Scott Potter, Los Gatos, CA (US);
Curtis Govan, McKinney, TX (US);
Macario Namie, San Francisco, CA (US);
Jahangir Mohammed, Saratoga, CA (US);
Daniel Collins, McKinney, TX (US);
Scott Barkley, San Mateo, CA (US);
Jack Mcgwire, Sunnyvale, CA (US);
Terrence Poon, Fremont, CA (US);
Suparna Kumar, Sunnyvale, CA (US);
Sunil P. Sheshadri, Sunnyvale, CA (US);
Carl Keller, Danville, CA (US);
Amit Gupta, Livermore, CA (US);
Scott Potter, Los Gatos, CA (US);
Curtis Govan, McKinney, TX (US);
Macario Namie, San Francisco, CA (US);
Jahangir Mohammed, Saratoga, CA (US);
Daniel Collins, McKinney, TX (US);
Scott Barkley, San Mateo, CA (US);
Jack McGwire, Sunnyvale, CA (US);
Jasper Technologies, Inc., Mountain View, CA (US);
Abstract
A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.