The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 16, 2014
Filed:
May. 21, 2012
Anantha Narayanan, Plano, TX (US);
Ellis K. Cave, Plano, TX (US);
Bogdan Blaszczak, Coppell, TX (US);
Justin Broughton, Mountain View, CA (US);
Mohan Rangarajan, Plano, TX (US);
Anantha Narayanan, Plano, TX (US);
Ellis K. Cave, Plano, TX (US);
Bogdan Blaszczak, Coppell, TX (US);
Justin Broughton, Mountain View, CA (US);
Mohan Rangarajan, Plano, TX (US);
Intervoice Limited Partnership, Las Vegas, NV (US);
Abstract
A telecommunication system is arranged between a trusted automated interactive system and a non-secure agent. The trusted automated interactive portion is operable for bidirectional communications with a caller. The agent portion is arranged to be bridged onto a communication connection between the caller (or network chat user) and the trusted interactive system under certain conditions. Sensitive data transmitted between the system and a calling user may be blocked from being communicated to the agent even while the agent is bridged onto the connection. In one embodiment, information (such as a verification of authenticity of the caller) pertaining to the sensitive data (but not the sensitive data itself) is communicated to the agent.