The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 09, 2014
Filed:
Sep. 06, 2013
Fujitsu Limited, Kawasaki, Kanagawa, JP;
Naoto Kawashima, Yokohama, JP;
Naoto Matsudaira, Yokohama, JP;
Yuusuke Tounai, Nishi, JP;
Hiroshi Yoshida, Yokohama, JP;
Shingo Hirono, Yokohama, JP;
Fujitsu Limited, Kawasaki, JP;
Abstract
An operator evaluation support device includes a speech recording unit that records speech times of a customer and an operator during a telephone call; a display recording unit that records a display time of a screen on an operator terminal, with screen identification information; a content recording unit that records screen content information with the screen identification information; a providing unit that creates call information indicating the speech times, the display time, and the screen content information, and sends the call information and voice files of speeches of the customer and the operator to an administrator terminal; and a determining unit that receives, from the administrator terminal, a selection of the speech, and when the selected speech is included in a predetermined time from a switching timing of the screen, the determining unit determines, as play speeches, the selected speech and another speech included in the predetermined time.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile