The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 02, 2014
Filed:
Oct. 31, 2011
Danny Y. Chen, Austin, TX (US);
Fabian F. Morgan, Austin, TX (US);
Siddhartha Upadhyaya, Kolkata, IN;
Sarah V. White Eagle, Austin, TX (US);
Danny Y. Chen, Austin, TX (US);
Fabian F. Morgan, Austin, TX (US);
Siddhartha Upadhyaya, Kolkata, IN;
Sarah V. White Eagle, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.