The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 02, 2014
Filed:
Sep. 30, 2009
Glen K. Okita, Los Altos, CA (US);
Meigy Tsai, San Jose, CA (US);
Iouri Achmanov, San Jose, CA (US);
Michael S. W. Tovino, Bend, OR (US);
Ashvinkumar H. Patel, San Jose, CA (US);
Glen K. Okita, Los Altos, CA (US);
Meigy Tsai, San Jose, CA (US);
Iouri Achmanov, San Jose, CA (US);
Michael S. W. Tovino, Bend, OR (US);
AshvinKumar H. Patel, San Jose, CA (US);
ShoreTel, Inc., Sunnyvale, CA (US);
Abstract
A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.