The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 02, 2014
Filed:
Oct. 15, 2012
Bank of America Corporation, Charlotte, NC (US);
Matthew A. Calman, Charlotte, NC (US);
Alicia C. Jones, Fort Mill, SC (US);
Elizabeth S. Votaw, Potomac, MD (US);
Rajat Agrawal, Sunnyvale, CA (US);
Wanwen Han, Jersey City, NJ (US);
Su Liu, Pittsburgh, PA (US);
Nir Rachmel, Brookline, MA (US);
Lynn Streja, Pittsburgh, PA (US);
Carrie Anne Hanson, Charlotte, NC (US);
Cameron Jungeun Park-Hur, Castro Valley, CA (US);
James Robert Grimsley, Dover, FL (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention are directed to systems, methods and computer program products for assisting a user to select a customer service representative of a financial institution in preparation for a customer service conference. Embodiments determine that an operative connection is being established between a user device of the user and a system associated with the financial institution, such that the user and the representative of the financial institution may conduct the conference; determine at least one representative from a pool of potential representatives, the at least one representative determined for presentation to the user for user selection; and receive user input selecting one of the at least one representatives for conference connection. Some embodiments establish an operative connection between the user device and a representative system associated with the representative over which the user and the representative can conduct an audio-visual conference.