The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 25, 2014
Filed:
Jan. 31, 2012
Anuradha Bhamidipaty, Bangalore, IN;
Winnie Wing-yee Cheng, Tarrytown, NY (US);
Aliza R. Heching, Bronx, NY (US);
Anshu N. Jain, Karnataka, IN;
Jia Liu, White Plains, NY (US);
James R. Moulic, Poughkeepsie, NY (US);
Daniela Rosu, Ossining, NY (US);
Mithkal M. Smadi, Round Rock, TX (US);
Srikanth G. Tamilselvam, TamilNadu, IN;
Anuradha Bhamidipaty, Bangalore, IN;
Winnie Wing-Yee Cheng, Tarrytown, NY (US);
Aliza R. Heching, Bronx, NY (US);
Anshu N. Jain, Karnataka, IN;
Jia Liu, White Plains, NY (US);
James R. Moulic, Poughkeepsie, NY (US);
Daniela Rosu, Ossining, NY (US);
Mithkal M. Smadi, Round Rock, TX (US);
Srikanth G. Tamilselvam, TamilNadu, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.