The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 25, 2014

Filed:

Sep. 23, 2011
Applicants:

Eckhard Fakrenkopf, Schriesheim, DE;

Dirk Saager, Karlsruhe, DE;

Andre Eichhorst, Ladenburg, DE;

Tian Xu, Shanghai, CN;

Inventors:

Eckhard Fakrenkopf, Schriesheim, DE;

Dirk Saager, Karlsruhe, DE;

Andre Eichhorst, Ladenburg, DE;

Tian Xu, Shanghai, CN;

Assignee:

SAP AG, Walldorf, DE;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04L 29/12 (2006.01); G06Q 10/10 (2012.01); H04M 3/51 (2006.01); H04L 29/08 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/107 (2013.01); H04L 29/1216 (2013.01); H04M 3/5183 (2013.01); H04L 67/306 (2013.01); H04M 3/5233 (2013.01); H04L 61/157 (2013.01);
Abstract

Techniques for message forwarding based on a relationship between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message from a sender over a network, identifying a list of candidate recipients to handle the message based on roles of the candidate recipients within an organization in view of the sender, and forwarding the message to a recipient selected from the list of the candidate recipient to enable the selected recipient to handle the message. Other methods and apparatuses are also described.


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