The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 18, 2014
Filed:
Nov. 28, 2012
International Business Machines Corporation, Armonk, NY (US);
Rangachari Anand, Teaneck, NJ (US);
Juhnyoung Lee, Yorktown Heights, NY (US);
Rong Liu, Sterling, VA (US);
Kohtaroh Miyamoto, Tokyo, JP;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.