The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 04, 2014
Filed:
Jun. 28, 2012
Jack Rozmaryn, Silver Spring, MD (US);
Jack Rozmaryn, Silver Spring, MD (US);
Hughes Network Systems LLC, Germantown, MD (US);
Abstract
Terminal diagnosis self correction is disclosed. A service inquiry is received regarding a problem with a terminal from a user. Terminal statistics are obtained remotely from the terminal and stored in a site diagnosis log. An initial diagnosis is determined with a site diagnostic tool using the terminal statistics. The initial diagnosis is stored in the site diagnosis log. A technician is dispatched to repair the terminal. Terminal statistics are obtained locally at the terminal and stored in an onsite validation tool log. An onsite diagnosis is determined using an onsite validation tool and stored the onsite validation tool log. The initial and onsite diagnoses are compared. In response to a difference between the initial and onsite diagnoses, the remotely and locally obtained terminal statistics are compared. The site diagnostic tool is adjusted based on the initial diagnosis, the onsite diagnosis, and the remote and local terminal statistics.