The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 04, 2014
Filed:
Dec. 07, 2011
Saurabh Gorecha, Adambakkam, IN;
Arjun Baskaran, Velachery, IN;
Saurabh Gorecha, Adambakkam, IN;
Arjun Baskaran, Velachery, IN;
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
Exemplary customer premises equipment ('CPE') diagnostic, recovery, and reporting systems and methods are disclosed herein. An exemplary method includes a technical support server subsystem aggregating, over time, technical support data representing technical issues of CPE devices and operations performed to resolve the technical issues, identifying a subset of the technical support data, and providing the identified subset of the technical support data to a CPE device for local storage by the CPE device, locally stored technical support data configured to be used by the CPE device to self-recover from a future technical issue associated with the CPE device. In certain embodiments, the CPE device may be configured to function as a media server device and/or as an intermediary technical support device at a customer premises. Corresponding methods and systems are also disclosed.