The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 04, 2014
Filed:
Sep. 14, 2012
Robert R. Bushey, Cedar Park, TX (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Sarah Korth, Chicago, IL (US);
Robert R. Bushey, Cedar Park, TX (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Sarah Korth, Chicago, IL (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method is disclosed that includes retrieving first data associated with a call from an action-object table. The method further includes retrieving second data from a resolution table based on the first data. The second data indicates a treatment type to be provided to the call. The method further includes, in response to determining that the treatment type indicates a particular treatment type, servicing the call with the particular treatment type. The particular treatment type includes routing the call to a destination associated with a call center.