The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 28, 2014
Filed:
Jul. 31, 2012
Applicants:
Bhadri Narayanan Venkatesan, Foster City, CA (US);
Ryan Brainard, San Francisco, CA (US);
Inventors:
Bhadri Narayanan Venkatesan, Foster City, CA (US);
Ryan Brainard, San Francisco, CA (US);
Assignee:
salesforce.com, inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/44 (2006.01);
U.S. Cl.
CPC ...
Abstract
A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.