The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 28, 2014
Filed:
Jun. 18, 2014
Catalyst Services Usa Llc, Roswell, GA (US);
Onevizion Technologies, Inc., Marietta, GA (US);
John Patton, Marietta, GA (US);
J. Todd Smith, Roswell, GA (US);
Alex Pero, Jr., Milton, GA (US);
Randall J. Wilson, Duluth, GA (US);
J. J. McCarthy, Alpharetta, GA (US);
Catalyst Services USA LLC, Roswell, GA (US);
OneVizion Technologies, Inc., Marietta, GA (US);
Abstract
A process and system for capturing site maintenance and repair information and creating a closeout package in near real time. The process involves an on-site technician calling into a call center to establishing voice communication with the call center personnel. The personnel connect to the cloud to access photos that are to be taken by and automatically uploaded to the cloud using the technician's smart device. The technician then goes through a predetermined list of work items or actions while verbally describing to the call center personnel each item and while taking photos of key items. The call center personnel record in their computer item descriptions, information and photos in real time as the work is completed. Upon finishing the on-site work, the technician signs out and the call center personnel trigger the auto-generation of a closeout package that is immediately available to the customer via web access.