The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 21, 2014
Filed:
Mar. 22, 2006
Roy J. Hastings, Duluth, GA (US);
Randolph T. Torres, Clermont, FL (US);
Kimberly T. Pamintuan, Tampa, FL (US);
Teresa A. Linz, Canton, GA (US);
Roy J. Hastings, Duluth, GA (US);
Randolph T. Torres, Clermont, FL (US);
Kimberly T. Pamintuan, Tampa, FL (US);
Teresa A. Linz, Canton, GA (US);
Cellco Partnership, Basking Ridge, NJ (US);
Abstract
The present invention provides systems, methods and a computer program product for the management of electronic work items by providing uniform methodology across an enterprise. Work items are electronically received by an organization and routed to available users depending upon the business rules of the organization and certain parameters of the work items. Service level commitments may be assigned, tracked and reported as capturing standard reporting across the enterprise specifically with respect to electronic work items.