The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 21, 2014
Filed:
Oct. 15, 2012
Bank of America Corporation, Charlotte, NC (US);
Matthew A. Calman, Charlotte, NC (US);
Alicia C. Jones, Fort Mill, SC (US);
Elizabeth S. Votaw, Potomac, MD (US);
Rajat Agrawal, Sunnyvale, CA (US);
Wanwen Han, Jersey City, NJ (US);
Su Liu, Pittsburgh, PA (US);
Nir Rachmel, Brookline, MA (US);
Lynn Streja, Pittsburgh, PA (US);
Cameron Jungeun Park-Hur, Castro Valley, CA (US);
James Robert Grimsley, Dover, FL (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention are directed to systems, methods and computer program products for providing functionality to users during a hold period prior to conducting a customer-service video conference. In specific embodiments of the present invention, the user is able to exit the video conferencing application during the hold period and be subsequently notified when the hold period is about to end and the video conference about to start. Such exiting of the video conference application and subsequent notification of the imminence of the video conference, allows for the user to perform other functions/execute other applications on the device while being assured that the user will have opportunity to conduct the video conference when the user's position in the hold period queue indicates they are next in line for conducting the video conference.