The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 21, 2014
Filed:
Oct. 15, 2012
Bank of America Corporation, Charlotte, NC (US);
Matthew A. Calman, Charlotte, NC (US);
Alicia C. Jones, Fort Mill, SC (US);
Elizabeth S. Votaw, Potomac, MD (US);
Rajat Agrawal, Sunnyvale, CA (US);
Wanwen Han, Jersey City, NJ (US);
Su Liu, Pittsburgh, PA (US);
Nir Rachmel, Brookline, MA (US);
Lynn Streja, Pittsburgh, PA (US);
Cameron Jungeun Park-Hur, Castro Valley, CA (US);
James Robert Grimsley, Dover, FL (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention are directed to systems, methods and computer program products for split-screen functionality to be provided to a user device during a hold period prior to a customer-service video conference. Specifically, according to defined embodiments, the present invention provides for a first portion of split-screen includes a visual depiction of a queue of users currently awaiting a video conference with the customer-service associate. The queue allows for the user/customer to gauge how long the hold period will last. In addition to the visual depiction of the hold queue, the split screen may provide for other portions of the screen to include other information and/or functionality such as, such as information related or unrelated to the impending video conference.