The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2014
Filed:
Nov. 23, 2010
OM Dadaji Deshmukh, New Delhi, IN;
Sameep Mehta, New Delhi, IN;
Vinayaka D. Pandit, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods and arrangements for prioritizing customer service restoration, in the event of service failure or compromise such that any adverse effect of the service disruption on the customer is minimized, the perceived drop in quality of service, if any, is minimized and timely and efficient resource reallocation for service restoration is achieved. Input data relating to customer service protocols is assimilated. A service restoration order is implemented responsive to a service disruption and based on the assimilated input data. This implementing includes determining bufferable and non-bufferable services, postponing restoration of the bufferable services, and determining an order of priority of the non-bufferable services.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile