The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2014
Filed:
Jun. 26, 2012
Sunilkumar Kopparapu, Mumbai, IN;
Meghna Abhishek Pandharipande, Mumbai, IN;
SunilKumar Kopparapu, Mumbai, IN;
Meghna Abhishek Pandharipande, Mumbai, IN;
Abstract
The invention relates to a system and a method for real-time monitoring and analyses of a conversation of an agent by capturing and processing a plurality of features of the speech of the agent during the conversation with the caller. The system and method further provides a monitoring device for detecting a variation in the conversation, detecting location of the caller and suggesting location specific vocabulary. The system and method also provides an alert engine for transmitting an alert in real-time at the agent console.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile