The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2014
Filed:
Aug. 13, 2009
David F. Bantz, Portland, ME (US);
Thomas E. Chefalas, Somers, NY (US);
Peter W. Gayek, Chapel Hill, NC (US);
Walter C. Huber, Baden, AT;
Srikant Jalan, Cortlandt Manor, NY (US);
Patrik Lehrner, Neufeld an der Leitha, AT;
Steven J. Mastrianni, Unionville, CT (US);
Marco Porak, Vienna, AT;
David F. Bantz, Portland, ME (US);
Thomas E. Chefalas, Somers, NY (US);
Peter W. Gayek, Chapel Hill, NC (US);
Walter C. Huber, Baden, AT;
Srikant Jalan, Cortlandt Manor, NY (US);
Patrik Lehrner, Neufeld an der Leitha, AT;
Steven J. Mastrianni, Unionville, CT (US);
Marco Porak, Vienna, AT;
International Business Machines Corporation, Armonk, NY (US);
Abstract
In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event. In instances where a given service delivery does not comply with service level attributes specified in a controlling service level agreement, the methods and apparatus of the present invention take corrective action.