The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2014
Filed:
Jun. 16, 2011
Xinmin Ding, San Jose, CA (US);
Chen Chen, Fremont, CA (US);
Steven S. Chan, Fremont, CA (US);
George C. Huang, Los Altos Hills, CA (US);
Xinmin Ding, San Jose, CA (US);
Chen Chen, Fremont, CA (US);
Steven S. Chan, Fremont, CA (US);
George C. Huang, Los Altos Hills, CA (US);
Future Dial, Inc., Sunnyvale, CA (US);
Abstract
A system and method may comprise providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.