The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2014
Filed:
Jun. 11, 2010
Pramod Madabhushi, Austin, TX (US);
Chakradhar Kondapalli, Austin, TX (US);
Glenn Hessler, Austin, TX (US);
Pramod Madabhushi, Austin, TX (US);
Chakradhar Kondapalli, Austin, TX (US);
Glenn Hessler, Austin, TX (US);
ShoreTel, Inc., Sunnyvale, CA (US);
Abstract
A monitoring deviceprovides a shared call stack to a monitored extension and one or more proxy extensions. For example, the monitored extension is a boss' extension in a business environment, and the proxy extension is an extension for a boss' secretary. The monitoring devicedetects an incoming call for the monitored extension. The incoming call is redirected, by the monitoring device, to a shared extension that is associated with the monitored extension. The shared extension has a shared call stack. The shared call stack has a call stack position that is shared with a proxy extension. The incoming call is made available as a call option in the call stack position so that the monitored extension and the proxy extension can user the monitoring device to perform call functions on the incoming call. The monitoring device can also perform call functions on outgoing calls.