The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2014
Filed:
Oct. 05, 2011
Harkishin Nachnani, San Jose, CA (US);
Juan Vasquez, San Jose, CA (US);
Harkishin Nachnani, San Jose, CA (US);
Juan Vasquez, San Jose, CA (US);
Google Inc., Mountain View, CA (US);
Abstract
A system, method, and program product for realtime/neartime call analytics, the method comprising: receiving an inbound call connection; capturing a destination network address; initiating placement of a call; capturing first data of the initiating party and converting the first data to first data packets with time stamps and a first designation; creating a first audio stream; sending the first audio stream of audio data packets to an audio analytics service; capturing second data including audio data of the destination party and converting the second data to second data packets with time stamps and a second designation; creating a second audio stream; and sending the second audio stream of audio data packets to the audio analytics service.