The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 30, 2014
Filed:
Jun. 30, 2006
Tiffany D. Boehmer, Mountain View, CA (US);
Gal Josefsberg, Cupertino, CA (US);
Gary Todd Aoki, San Jose, CA (US);
Tiffany D. Boehmer, Mountain View, CA (US);
Gal Josefsberg, Cupertino, CA (US);
Gary Todd Aoki, San Jose, CA (US);
Verint Americas Inc., Alpharetta, GA (US);
Abstract
The present invention is an interface system for interactively building rules and constraints. The interface system comprises of an output display configured to show a user a partial complete rule with a current rule fragment, such rule fragment comprising a blank space. The user can fill in the blank space by either choosing from a list or by typing in text in the blank space. After the blank space is filled, a completed rule is generated. The interface system then assigns this rule to one or more person in a resource scheduling system. The present invention can be used for agent scheduling in a call center environment.